My friend David Gammel wrote the cover story in Associations Now in May, and he did an excellent job of taking the feel-good, high-level concept of membership “engagement” and bringing it right down to the operational level. It’s a truism in association management that engagement is a good thing: engagement drives retention, engagement drives growth…but how does that really work?
David presents an “engagement acceleration curve” that clarifies the different levels of engagement and, more importantly, demonstrates a progression from less engaged to more engaged. Often, particularly in small associations, I think we just look right to the end. Who can we get on the Board? Who can we get as a major sponsor? These are very high levels of engagement, which really require a progression through other levels. We might intuitively know this, but I think it helps to be more explicit about it, so we can effectively feed the funnel, so to speak.
I look at some of the associations that I manage and I realize that we are not offering enough effective engagement opportunities at the lower end of the scale. And when we do offer them, there isn’t a clear next step, other than to join or come to an event, which are bigger steps. I also find it interesting that in one case, coming to an event (we do them monthly) one would think would be an easier step than joining (which costs between eight and twenty times the registration fee of one event), yet nearly all of our attendees are members. Hmmm.
Thanks, David, for helping me to think more clearly about these issues in concrete ways!
There was a post not too long ago on the ASAE Executive Management listserve that asked about the ideal schedule for doing strategic planning. The bigger issues, the author suggested, like revisiting mission and vision, should only happen every five years or so, and then smaller things could be tackled on a more frequent basis. One of the issues requiring this schedule was the fact that the volunteer leaders were very busy and could only devote so much time to this work. My comment was brief: