Archive for the ‘Meetings’ Category

Face to Face Isn’t the Issue

February 15, 2012

I had a good time at the AMC Institute Annual Meeting last week in Palm Springs. It was my first time, and I enjoyed my interactions with the participants. In one of my conversations about social media, someone mentioned that he had heard that there was research showing that the younger generation was moving back towards valuing face-to-face interactions, rather than virtual ones.

I can’t speak to that research (I haven’t seen it), but I think the whole question is missing the point. I don’t think Social Media brings with it a de-valuation of face-to-face. It never has. I am connected to a lot of people who are deep, deep fans of social media. We are “in the bubble.” And guess what: we all LOVE face-to-face interactions. We’ve all been engaging in face-to-face interactions our whole lives. And if anything, social media has led to MORE face-to-face interactions (or at least more satisfying ones) than ever before.

I know I hear complaints of how people sit at a conference all staring at their phones rather than talking to one another. This does happen, and before social media/smart phones, it didn’t. I get it. But here’s the rub. That’s just one moment when they are not talking to each other. Just because you spotted a moment when people aren’t talking to each other, doesn’t mean that “talking to each other” is declining. I know in “your day” that was a moment when people would be talking to each other, but it’s still just one moment. It’s just that the pattern has shifted. But face-to-face is absolutely necessary for deeper relationship building, and deep relationships are just as needed in today’s society as they were before computers. We just build these relationships using different patterns now, but I don’t think face-to-face ever went away, nor will it.

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Conference 2.0: A Case History

January 31, 2012

In 2011 the Association of Water Technologies (AWT) took a big leap, for them, with a new social media offering.  We have a very active listserv – a benefit members value greatly – that has been in place for years.  And, our LinkedIn Group, which was started in 2009, continues to grow with the number of members and the quality of discussions.  The Board made a conscious decision not to have a Facebook presence and instead focus on other ways to engage our members, so, at our 2011 Annual Convention, we launched Conference 2.0.

Conference 2.0 (offered through Omnipress) is an online social networking community built around an event.  It’s where speakers, attendees, exhibitors and sponsors were able to engage with one another before, during and after the Convention.  They could tag one another as colleagues, find people with similar interests, set up appointments, select which sessions to attend, have conversations, and even download presentations.

The results were promising and we’re hoping to build on this in 2012.  We had a very successful usage rate (37%), especially for the first time using the technology, and members continue to use the site today.  For next year, we’re making plans to further improve on our success with greater usage and more engagement.  And, if it’s successful, we even hope to develop it into a persistent social community where members can connect not just around an event, but around shared interests or volunteer opportunities.  As association professionals it is our job to provide more opportunities for member satisfaction and engagement.

Realistic or Awesome – You Choose

January 9, 2012

With New Year’s only 2 days away, I’m starting to hear the chatter of “resolutions”.  Love ‘em or hate ‘em – which is it for you?  I love ‘em!  It’s a fresh start, a do-over, the excuse to dream big and ask “What if?”.  I’m actually pretty good at sticking with most of my resolutions, though I tend to use all 365 days to get there.

My annual “lose 10 pounds” goal is almost achieved at 8 pounds lost . . .  I still have 2 days to go so there’s a chance.  Then again, perhaps not, since I just had cheesecake as my dinner.

So with the idea of resolutions and goals I have a new plan of action for achieving my 2012 goals.  I recently listened to an audio book called The 10X Rule by Grant Cardone.  The guy is a bit wacky but I like his thinking.  (He reminds me of Jim Cramer, that guy on Mad Money that always seems to be yelling directly at me.)  The whole theory of “10X” is to supersize your goals to be so big that it sounds insanely crazy.  He doesn’t believe in setting realistic goals because it doesn’t keep us motivated long enough to achieve them.  In our minds they become not that exciting so we tend to give up. We don’t go into it with the intention to give up but our psyche just seems to go there and before we know it we’ve lost interest.

I’ll share an experience as to why I think there’s something to this idea.  I had a client that I needed to sell table top exhibits for last month.  I’ve been selling these table top exhibits for various events for them over the past 2 years.  I only needed to sell I think 7 or 8 to hit the budget number but because of a shortfall in previous month’s income, we decided to go for 12.  (I’m not sure who set 12 as the goal but since it’s my story I’ll say it was me.)  Twelve tables fit in the room comfortably so that was my new target.   So calling the same ‘usual suspects’ of potential exhibitors I was feeling discouraged as I was just trying to sell 1 at that point.  (I should point out that this client’s industry was particularly hard hit with the economic downfall.  I’m not that bad of a salesperson.)  Though I knew calling the same ‘usual suspects’ wasn’t the best way to sell the exhibit spaces I was stumped as to who I should be calling.

Then, I had an unexpected moment of rejuvenation.  One unexpected encounter sent my mind racing in a whole new direction of prospects and the sales pitch they needed to hear.  It worked.  With renewed energy and a fresh list of contacts I started making calls.  I also set my new “Awesome Goal” – yes, I called it my Awesome Goal - which was 18, the absolute maximum number of tables we could accommodate.  So where do you think I ended up?   I sold 15 and had 17 tables filled; one we gave to a non-profit and one we gave away in exchange for a free service the company provided at an earlier event.  We had several new companies participate, plus I left the client with at least 4 more companies interested in exhibiting at the next event.  They didn’t participate this time only because of scheduling conflicts or too short notice – not lack of interest.  Two companies were also seriously looking into becoming members.  All that because I set an ”Awesome Goal”.

So what changed?  While a fresh perspective on the marketing of prospective exhibitors got me going again I became almost obsessed, energized and refocused on that “Awesome Goal”.  I had the list of companies taped to my wall and checked off each one as they sold.  It was exhilarating as I got closer to that “Awesome Goal”.  I didn’t start out with the intention that I had to sell 18 tables but it seemed almost so unreachable that as it started happening something else took over and it just happened.

I heard this similar concept in an article by Martha Beck (she writes lots of things for Oprah’s website and O magazine) and she referred to it as a “WAG” or a Wild-Ass Goal.  So as we head into 2012 think about your Awesome Goal (or WAG if you prefer) and think about what you’re going to do.  Are you going to play it safe with the realistic goals or go for it with the Awesome Goal?  I already have my list ready and it’s AWESOME!!

Happy 2012!

Recap of #ASAE11

August 11, 2011

Well another ASAE Annual Meeting is in the books. As usual, I had a phenomenally good time hanging out with friends from all over the country that I typically only get to see at ASAE events. Here’s a quick post of highlights from the event before I get too deep in digging out from five days out of the office.

ASAE Listened

ASAE caught some flack after Los Angeles last year and they had an important choice. They could have written off the complaints as coming from people who “don’t get it,” and kept doing things exactly as they had done them, or they could have listened, owned up to the fact that some of their choices weren’t right, and try different things this year. Fortunately, they chose the latter path. There were more sessions. There were fewer General Sessions and they were more about content than association business. They added deep dive sessions. They added a room where anyone could sign up to do an unofficial session. Maddie and I did a conversation on the last day with about 15 people on the Humanize book there. Even little things, like moving the Online Engagement Lounge to nearly the very center of where the sessions were (last year it was way off in a corner) made a big difference. Some of these changes were subtle, but the fact that they listened-and showed us that–is very important. Thank you, ASAE.

Good Content

You never know what you’re going to get with content at an ASAE meeting. The same is true for all our meetings, I think. It’s hard to know which sessions are going to be great ahead of time. So maybe I just got lucky this year, but I had NO sessions that let me down content-wise. And judging by the tweets, the OTHER sessions I wanted to go to in each block looked pretty good too. Joe Gerstandt’s Freak Flag Session was phenomenal. His insight about the power of authenticity really hit home. When you make people leave parts of themselves at home before they come to work, you get, well, less of them at work. The “What Innovation Looks Like Here” panel with Chris Busky, Mark Anderson, Dave Zepponi and Mark Nelson was truly inspiring. It was great to hear of associations who were investing in new possibilities, creating new lines of business, and doing things most decidedly NOT the way they had always done them. Shelly and Mark Alcorn’s session on the power of language led to some very interesting table discussions about what our most basic association terms really mean to us–and some of the challenges of coming up with new ways to describe what we do. Honestly, I don’t usually have THAT many sessions that are that good.

YAP is Just an Acronym

I had several different experiences related to “Young” Association Professionals this year. As usual, the YAP party on Monday night was a big hit. We packed a lot of people into into Jive and Wail, a dueling pianos bar a couple of blocks from the Convention Center. I left “early” (about 1 am) and we all had a great time. Also as usual, it wasn’t only people who would count as “young,” necessarily. But what really blew me away this year was the generosity. One of the central figures in our YAP community is KiKi L’Italien, and her hometown is Joplin, Missouri, which as everyone knows was devastated by tornadoes this year. So we decided to add a fundraising twist to the YAP party this year. Not a huge campaign–just asking people to make small cash donations at the party. We made a few announcements and literaly passed a bucket around for people to drop a $5 or $10 bill in.

Except a couple of people (literally) dropped $100 bills in. And there was a fat stack of $20s too. And by the end of the night, we had raised…get this…$1,318 in cash. YAP had already committed to match $1,000 in donations, and now an anonymous donor has stepped in to match the other $318, so our total donation is going to be more than $2,600. Way to go, YAPstars. Thank you everyone for stepping up and helping out.

My other experience with young professionals was in facilitating a Young Association Executives “Town Hall” during one of the sessions. We probably had about 40 or 50 people there, and about one third self-identified as NOT young. They broke into table discussions on topics like, finance, getting involved in ASAE, career development, and generational differences. The conversations were fantastic, and it reinforced what I said prior to the session in the “Daily Now” publication on site: the qualifier of “young” in “young association executive” is more distracting than helpful. They are simply association executives, and when we put them in the “young” box, I think we tend to discount what they bring to the table. Their insight and understanding were impressive. And even better, they had lots of questions. They were curious. They didn’t assume they already knew the answer. It is amazing how questions and openness can fuel a fantastic conversation. But if everyone around the table already knows the answer (I’ve seen conversations like that at ASAE events), the conversation is usually less rich. So maybe we shouldn’t even mention that the Y in YAP and YAE stands for Young. Let’s just invite them into the conversation and see where it goes.


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