Archive for the ‘Strategy’ Category

Realistic or Awesome – You Choose

January 9, 2012

With New Year’s only 2 days away, I’m starting to hear the chatter of “resolutions”.  Love ‘em or hate ‘em – which is it for you?  I love ‘em!  It’s a fresh start, a do-over, the excuse to dream big and ask “What if?”.  I’m actually pretty good at sticking with most of my resolutions, though I tend to use all 365 days to get there.

My annual “lose 10 pounds” goal is almost achieved at 8 pounds lost . . .  I still have 2 days to go so there’s a chance.  Then again, perhaps not, since I just had cheesecake as my dinner.

So with the idea of resolutions and goals I have a new plan of action for achieving my 2012 goals.  I recently listened to an audio book called The 10X Rule by Grant Cardone.  The guy is a bit wacky but I like his thinking.  (He reminds me of Jim Cramer, that guy on Mad Money that always seems to be yelling directly at me.)  The whole theory of “10X” is to supersize your goals to be so big that it sounds insanely crazy.  He doesn’t believe in setting realistic goals because it doesn’t keep us motivated long enough to achieve them.  In our minds they become not that exciting so we tend to give up. We don’t go into it with the intention to give up but our psyche just seems to go there and before we know it we’ve lost interest.

I’ll share an experience as to why I think there’s something to this idea.  I had a client that I needed to sell table top exhibits for last month.  I’ve been selling these table top exhibits for various events for them over the past 2 years.  I only needed to sell I think 7 or 8 to hit the budget number but because of a shortfall in previous month’s income, we decided to go for 12.  (I’m not sure who set 12 as the goal but since it’s my story I’ll say it was me.)  Twelve tables fit in the room comfortably so that was my new target.   So calling the same ‘usual suspects’ of potential exhibitors I was feeling discouraged as I was just trying to sell 1 at that point.  (I should point out that this client’s industry was particularly hard hit with the economic downfall.  I’m not that bad of a salesperson.)  Though I knew calling the same ‘usual suspects’ wasn’t the best way to sell the exhibit spaces I was stumped as to who I should be calling.

Then, I had an unexpected moment of rejuvenation.  One unexpected encounter sent my mind racing in a whole new direction of prospects and the sales pitch they needed to hear.  It worked.  With renewed energy and a fresh list of contacts I started making calls.  I also set my new “Awesome Goal” – yes, I called it my Awesome Goal - which was 18, the absolute maximum number of tables we could accommodate.  So where do you think I ended up?   I sold 15 and had 17 tables filled; one we gave to a non-profit and one we gave away in exchange for a free service the company provided at an earlier event.  We had several new companies participate, plus I left the client with at least 4 more companies interested in exhibiting at the next event.  They didn’t participate this time only because of scheduling conflicts or too short notice – not lack of interest.  Two companies were also seriously looking into becoming members.  All that because I set an ”Awesome Goal”.

So what changed?  While a fresh perspective on the marketing of prospective exhibitors got me going again I became almost obsessed, energized and refocused on that “Awesome Goal”.  I had the list of companies taped to my wall and checked off each one as they sold.  It was exhilarating as I got closer to that “Awesome Goal”.  I didn’t start out with the intention that I had to sell 18 tables but it seemed almost so unreachable that as it started happening something else took over and it just happened.

I heard this similar concept in an article by Martha Beck (she writes lots of things for Oprah’s website and O magazine) and she referred to it as a “WAG” or a Wild-Ass Goal.  So as we head into 2012 think about your Awesome Goal (or WAG if you prefer) and think about what you’re going to do.  Are you going to play it safe with the realistic goals or go for it with the Awesome Goal?  I already have my list ready and it’s AWESOME!!

Happy 2012!

Ask the Members?

November 3, 2010

We’re trying to figure out how to shift what we’ve been doing with one of my clients. It’s clear to everyone that trying to do a repeat of last year’s program isn’t going to work, but when I get the leadership together to ask about next year, it’s genuinely hard for them to come up with new ideas. When they hit that point, they typically give me a directive: ask the members. Find out what they want and deliver it to them.

survey question imageAnd I like this answer. I love data, and I’m no fan of a dozen people sitting in a room deciding what everyone else wants. But there’s a problem here. We already asked them, and we delivered what they said they wanted, and it turns out they didn’t want that. I’m oversimplifying a bit, but I’m just not convinced that every situation calls for a member survey about what they want, or if they want x versus y. Rather, we can ask them that and the data may be helpful, but they will not tell us what to do. Those data will not give us the answer.

So do the surveys, but when you decide what programs to offer, sometimes you need to get out in front and push them. Analyze the data, but try to see past it.

Image credit

What if Dues Went Away?

June 30, 2010

Yesterday I wrote a post over on Get Me Jamie Notter about the idea of strategy as a “pattern of investments.” This got Scott Briscoe thinking, and he then wrote a post on Acronym taking that to the next level, suggesting five specific things association leaders could do to develop their capacity for actively changing patterns.

(On a side note, this is what I absolutely LOVE about blogging. I read one blog post, that sparked me to share a fairly brief idea, that sparked Scott to share something… So much insight is generated this way, that just didn’t happen as easily before social media. But I digress…)

I love Scott’s ideas for figuring out new patterns. My favorite was his fifth one: imagine that in 24 months your dues revenue will be down by 75%. What would you do? How would you shift to draw in revenue that was not an obligation that needed to be “renewed” every year? You know you’d need to drop programs with such a dramatic cut in revenue, so which ones would go or be transformed? For everything that is “subsidized” by dues, who are the people that really value it? Would they pay? I think these kinds of questions are excellent ones to answer and would probably prompt a lot of pattern shifting, even if your dues were increasing.

Creating an SOP Helps Streamline Your Process

May 28, 2010

Recently I was considering how taking two weeks off from work was going to effect my co-workers. I decided to type up a numbered list describing a few of my procedures for different newsletters. To my surprise, as I was typing I came to a couple of vague areas in my process that needed to be honed in. I realized having a specific protocol can reduce problems and errors on my part, in addition to aiding the people who will be filling in for me while I am away. By writing down simple rules that I normally follow but occasionally skip when I am in rush, for instance, “All text should have a style attached to it”, I am more likely to follow my own rules, especially on those days when everything is in a rush.

Yes, it is a bit time consuming to type up these procedures with enough detail for them to be truly useful, but in the long run you will be glad you took the time. Not only will your company benefit from this resource but your own work will be done with a greater efficiency.

You Can’t Schedule Strategy

April 5, 2010

calendar imageThere was a post not too long ago on the ASAE Executive Management listserve that asked about the ideal schedule for doing strategic planning. The bigger issues, the author suggested, like revisiting mission and vision, should only happen every five years or so, and then smaller things could be tackled on a more frequent basis. One of the issues requiring this schedule was the fact that the volunteer leaders were very busy and could only devote so much time to this work. My comment was brief:

Strategic opportunities and crises are both blissfully unaware of our calendars and how busy our elected leaders are.

You need to change your mission at the precise time you need to change your mission.

The question isn’t how often you talk about it. The questions is how would you even know that your mission is no longer cutting it?

There are parts of a strategy process that can be scheduled, but understanding the core value you deliver to members, customers, or clients has to be continuous, because it is constantly evolving. And it’s not just understanding the value you delivered yesterday, it’s also figuring out what the value will be tomorrow. The fact that this work must happen all the time is precisely why you can NOT limit it only to the elected leaders or the top of the org chart. Big decisions can be centralized, but deepening our understanding of strategic value must happen everywhere, or we’ll end up missing opportunities.

We should change our organizational habits in ways that more information to flow to all parts of our system about what is valuable, what is working, and why. We can still make strategic choices and implement programs based on a plan, but questions of strategic value need to be addressed as we choose, do, and, learn, rather than at the beginning or end of an x-year cycle.


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